I think the idea behind Stitch Fix is incredible. The combination of convenience and personalization is exactly what any shopper would appreciate. I also think that overall the cost of Stitch Fix is pretty fair. I understand that the business model has the additional cost of shipping (possibly both ways) that needs to be accounted for. I would expect to see some of that represented in the price of items. I do not expect to be finding a cheap deal through Stitch Fix, but rather quality clothing that truly works for me at a fair price.
My disappointment came when I found pieces from fixes on the internet from boutique stores for half the price. I am willing to pay a few dollars more for the convenience and service, but there is a limit for me. After realizing this, I lost some trust in the company and began to wondering if I was getting what I was paying for.
However, this weekend I received an e-mail from Stitch Fix addressing the issues I raised in my blog. I am impressed and humbled that the CEO took the time to address my concerns. Since I raised my issues in a public manner, I think it is only fair to pass along some updated information to you here too. This is what I learned:
With regard to the price discrepancies in the items I found online, I was told that they have adjusted the prices of the items that I pointed out in my blog and are looking into other items from that brand. Most of the items they carry have a standard set price (MSRP) that most retailers follow. Sometimes, however, the smaller brands do not provide that set price, which is what led to the pricing issue I encountered. In addition, Stitch Fix watches the prices of the other main retailers and tries to match markdowns when possible. Stitch Fix is doing its best to make sure that this does not happen again.
I feel a lot better to know that it was not the intention of Stitch Fix to charge a high price on an item being sold elsewhere for less. And I will say that in my research I have found that what I was told about a standard price among retails to be true for many of the brands Stitch Fix carries. Here is an example:
Kut from the Kloth--polka dot chambray shirt
Has this information changed my opinion of Stitch Fix? Somewhat. I think it is commendable that they have adjusted their prices to be competitive. After all, shopping through Stitch Fix you not only get clothes, but also an experience of trying on several items at home and styling them in different ways before buying. If you can have that experience AND competitive pricing, then I do believe that it is a good deal. Will I try Stitch Fix again? Possibly. I will not write them off just yet, but I will still comparison shop. My money is too important to me to be wasteful with it. Over all, I guess I wanted to share that despite a bad experience, I absolutely think Stitch Fix is on the right path. A company that takes the time to read a little blog like mine and address the concerns I raised in a post is a company that values its customers and obviously provides good customer service by wanting to make sure the customer is happy.